3 Key Points to Increase Offertory - Online Giving Essential

We are seeing optimism among parishes and dioceses that we visit across the United States. Catholic parishes are providing meaningful services to the community and strong educational programs to their students.  Many of you are on the path to engaging parishioners in both the current activities of the parish and also the direction you want to head for the future.  The Pastors we have talked to have been doing some very creative and wonderful work ranging from working with the children in the parish to develop videos of guinea pigs riding in Lego automobiles to expansive programs to serve the needy in the community.

The results from the work we have done to Increase Offertory at parishes have been very positive.  A parish in the Diocese of San Diego experienced an increase in commitments of over 53% and $330,000.  One in the Diocese of Providence saw an increase of over $120,000 which amounted to 79% .  Another one in California had 140 new families start to participate in the parish.  One in upstate New York was able to define a new identity and bring people together for a new purpose in the midst of a 5 parish merger.

Needless to say, the Pastor and parish leadership are integral to the success of any program.  While every parish has different dynamics, there are some consistent points we are seeing the teams implement to increase their chances of a successful and sustained program.  Here are 3 of them:

1. Focus on the good works of the parish.  In addition to our formation and our personal Faith journeys, we care about organizations that are doing positive things. We want to donate our time and money to successful programs that deliver products or programs or services that we care about.  Our parishes do this all the time but sometimes we don't highlight this work.  Those parishes who experience a wealth of financial contributions are able to demonstrate how they are changing lives for the better and how they are improving lives for the people in the parish and the surrounding areas.

2. Use Online Giving to make it easy to give.  Remove any impediments to accepting a gift. Find ways to make it easy for anyone to give to the parish.  They don't have to be current members.  In fact as you are communicating about the wonderful things the parish does you should expect to attract new people to the parish. Online Giving is an integral part of regular contributions and of any increased offertory program. Allow people to give from the convenience of the web at a time that is convenient for them!

3. Keep Parishioners Informed.  The successful parishes use all their channels of communication to let parishioners know what is happening during and after the Increased Offertory program.  They incorporate points about the direction of the parish and the intent of the program across their website, offering envelopes, newsletters, announcements and bulletins.  It's very important to let all parishioners know about the results of the program and what the parish plans to do next.  Parishes can sustain their results by updating parishioners regarding how funds were used, what new positive programs were implemented, and the results of those new programs.

Do you have experience with increasing offertory?  Let us know!

Does Gift Frequency Matter for Online Giving?

Greater frequency generates higher levels of giving:

I was just reviewing some data for the most recent quarter regarding the relationship of annual dollar volume to the frequency of giving.  Several months ago I wrote about this topic, noting that the largest annualized gifts were from bi-weekly givers.  This trend has continued.  Our most recent update to our data, which has been compiled since 2009, indicates that those who donate bi-weekly give $2012 on an annualized basis.  This is closely followed by weekly givers donate $1819.   The numbers drop significantly for monthly ($1278) and quarterly ($737).

So even though there are more donations to reconcile for the parish,  the numbers suggest that greater gift frequencies provide more income for the parish.  While the amount per individual gift is smaller for the greater frequencies ( average weekly gift is around $34 while the average monthly gift is $106), the annual gift to your parish is larger.

Is your parish experiencing this?

Both ACH (direct withdrawal) and Credit Card work:

We also continue to see a fairly even distribution of contributors who elect to use credit card or ACH methods of payment.  About 60% are using credit cards and 40% use ACH transactions.  Gifts from credit card donors are about 7% greater than for ACH.  See our indicator.  The effects of frequency are consistent regardless of the choice of donation.

Which method do you prefer to use?

Online Giving exceeds $100 million

We have exceeded $100 million in processing for Online Giving and parishioner use continues to increase.  You may want to join the growing group of parishes who have over 30% of parishioners using Online Giving.

 We are grateful that you have chosen to use Online Giving.  It's a great way to improve service to parishioners.  We remain committed to serving the church through all of our offerings and materials.  please contact us with your thoughts and ideas.

EFT is not the answer

Does your parish have EFT set up for direct debit with banks? Are many parishioners using it? Probably not. In one of my previous posts I wrote that I heard parishioners did not like EFT because they find it difficult to set up and even more difficult to make timely changes.

That was reinforced in a big way this week in discussion with a few dozen parishes. EFT originally seemed like a good way to go because it was a direct withdrawal from bank or checking accounts. However as banks have started charging for this service it all gets a double whammy because it is inflexible and now it has additional associated costs. Put this together with the requirement to provide bank account information to the parish office to set up the withdrawal and EFT becomes a “non-starter”.

Web based Online Giving offers parishioners the security of entering their own account information privately. The account information is immediately encrypted and secured. Parishioners can select and change their contribution amounts, frequencies, and the dates of contributions at any time. This kind of service provides the convenience and flexibility we have come to expect from electronic systems.

One business manager I spoke with this week had previously implemented EFT and changed to Online Giving, employing both direct withdrawal and credit card options for contributions. Today he regularly promotes Online Giving as an option for parishioners. In the materials he goes a step further to say that parish staff is NOT involved in the parishioner contributions. With this approach the parish has seen great acceptance of the new tool and over 20% of contributions are coming from this system.

Consider whether or not EFT is providing your parish a service that makes giving easy. You might be able to use a service that makes it more convenient plus provides a boost to parish income!