3 Things to Do at Christmas

Merry Christmas!  As we are contemplating the coming of our Savior and the celebration of His birth, we also want to be part of the communal celebration.  So many folks who may not be regular attendees choose this time of year to go to Mass and to reconnect with their parish.  What a wonderful time to welcome people to the parish community.

Here are 3 simple ideas for "last minute tactics" to help welcome everyone to church and provide them an opportunity to make a contribution:


1.   Update Electronic Communications : Welcome everyone with a message of Hope and Love
                 Make sure you have updated the parish website and calendars with Mass times. Use your headline feature in your Faith in Action website to add the notification to all pages on the site.  Send an e-newsletter encouraging parishioners to bring friends and family to Mass.   More importantly, make sure you also are updating content to welcome everyone whether or not they have been to Mass recently.  Also make Online Giving available from every page.

2.  Remind people about the option to give online: 
                  Update Online Giving with special collections and even consider a special cause for the community as a separate collection.   This is also a time to remind people in bulletins and also through announcements at Mass that they can give online.  It's a convenient option for everyone.

3.  Add special collection envelopes to pews or at church entrances:
                  Make it convenient for anyone to pick up an envelope and make a donation to the church.  You can also invite people to make prayer requests or special intentions by writing them on the envelope or placing a note in the envelope rather than money.  Be creative.  Give people a chance to participate.

Wishing everyone a blessed holiday.  Merry Christmas

Go Irish! Great Football and a Successful Foundation

I have thoroughly enjoyed seeing the Irish return to their (in my humble opinion) deserved position in college football rankings.  As a "double - Domer" I guess I'm twice as happy!  The good news for Notre Dame is that I consider the football entertainment as a sideline to the true value of the university and its programs. And successful operations.  Notre Dame has created a strong base of contributions and donations that have helped to build new and exciting programs that advance education and also outreach.
 
This reminds me of some of the points made in a book by J. Clif Christopher titled, "Not Your Parent's Offering Plate". In the book Christopher challenges church leaders to assess what they are doing in their church and the evidence of the results. He asks why people give to universities like Harvard. The answer:  because they believe in the leadership of the organization and they support the "product" the organization delivers. There are lives changed by the experience at Harvard (or of course I would say Notre Dame), and lives should be changed through our church experience.

Our pastors and staff do so many good works that go unheralded. Its important that we relate some of the information about how we serve parishioners and the impact our parishioners, pastors and staff have on the community. Because these acts of service and kindness are meaningful evidence of our stewardship and our Christianity.

So you ask what does this have to do with Online Giving? In the past months of blog history there are a number of examples confirming the increase in contributions that parishes have seen from Online Giving. But if your parish has responded to the need that we all have to give, and informs you about the use of funds and talents and associated results of the use of funds, then you likely see a far greater sustained increase.

Use Online Giving to provide a convenient tool for parishioners and visitors to contribute financially to the parish. Your focus on the direction of the parish, the good deeds of the parish, and the use of the finances help to inform and support the purpose of those financial contributions.

So, I'm watching the Irish play football. But I'm contributing to programs that form young men and women. And I'm contributing to my parish as we provide services to students and to those in need in our town in South Carolina.

What is your experience?  Have you tried Online Giving?

Will You Vote in this Election? 3 points to Motivate Giving Online

I was reading an article yesterday that featured people who were not planning to vote in the presidential election this year.  There were a variety of reasons ranging from "don't like either candidate" to "not going to bother".  I was fascinated that a number of people had an opinion about who they would like to have serve as our President but were not planning to vote.

At the other extreme we have volunteers in both parties who are fiercely focused on their cause and are fully engaged in the campaign of their preferred person.

This sounds to me like a cross section of any given parish and the attitudes of the parishioner base.  We have a group of parishioners who are committed to the parish and the cause and are involved deeply in the community of the parish.  And we have many who are not engaged and don't plan to bother. 

I think the difference is in how the parish appeals to the gifts, priorities and needs of parishioners.  When people have a cause they care about,  they become active and engaged.  When there is conflict or emergency or perceived urgency,  we find ways to respond.  Kind of like election times.

I have seen a couple interesting reports in the past few weeks that provide pertinent information.  The first, from CARA,  indicates the distribution of ages of who attends Mass:

When we are appealing to parishioners in the pews,  we must consider their experience base.  The age groups represented have been accepting Online Giving but also are comfortable with offering envelopes.  The 9% millenial group has a very different view.

The second report indicated trends in tools used for contributions:

So we see strong acceptance of Online Giving types of applications, approaching the use of envelopes.  Has this been the experience at your parish? 

Our OSV data indicate that 10% is a pretty good expectation for the number of parishioners who use Online Giving as their preferred method.  So taking a lesson from the behavior of people for this years election,  maybe we need to find the motivation for people to use Online Giving.

Here are 3 points that you can use to motivate parishioners:

1.  It is simple for them.  Once they set it up it is easy to change at any time.  Contributions recur automatically

2.  It helps the parish.  Overall giving increases because of consistently scheduled gifts and a more thoughtful contribution from the parishioner.  Staff time and money handling is reduced.

3.  Access is convenient.  Parishioners can contribute from any location with internet access at any time.

Its time to vote in the election.  While we are at it lets show our vote for our parishes and give online.
Comments?

New study results: Online plus direct contributions are best

I was very interested to read the 2011 donorCentrics Internet and Multichannel Giving Benchmarking Report that was released recently from Target Analytics.   While this research is focused on fundraising of all types,  I think it applies to parish contributions.

Several points in the summary of findings are what we would expect:

• Online-acquired donors are significantly younger and tend to have higher household incomes that mail-acquired donors.
• Online-acquired donors tend to give much larger gifts than mail-acquired donors.

But here was one of the big points to note:

• Robust direct mail programs drive up the retention and long-term value of new donors acquired online. Without the ability to become multi-channel givers by renewing their support via direct mail, this group of donors would be worth far less. Other than monthly recurring giving programs, established direct mail programs area the best method for gaining repeat gifts from online-acquired donors.

 This next chart shows that while there is a significant percentage of online donations there is still a far greater percentage of donations from mail:

 

  So why do I think this is pertinent to parishes?  

          1.  Online giving attracts a younger and likely more affluent group of people.  While our data indicate that every age group uses Online Giving,  this is still our best way to engage younger people to contribute financially to our parishes.

          2.   We should continue to emphasize envelopes.  Think of them as ongoing direct mail.  Parishioners may want to use both Online Giving and Envelopes for various reasons. And if the parish has other projects then mail is a very effective medium. 

This is all kind of analytical -  in the end we must engage our parishioner base in our parish by focusing on our formation and by accomplishing our mission as Church.  At a more superficial level,  we do need to make the best use of the tools available to us.  This is also good stewardship!

Tell me how your parish makes use of electronic services, envelopes and direct mail...

 

A Tale of Two Churches

Here is an interesting story I would like to share with you. What we have are two Catholic churches that have been using Our Sunday Visitor’s (OSV’s) Online Giving for a year. They are about the same size, within about 10 miles of each other and they both launched Online Giving at about the same time. However, one processed more than twice the dollar amount in online transactions than the other. So we decided to learn more about their experience with Online Giving.

As of July 1, 2011, 350 parishioners at one church have switched to giving online while the other, more affluent church was able to sign up only 225 people in the same time frame. Also, the one with more families has processed over $750,000 in online contributions while the other church processed less than $300,000. This is remarkable considering the fact that the first church does not even offer credit card option for giving while the second one does.

When you dig deeper into the transactions, however, the reasons become quite obvious. The first church has allowed parents to pay for school tuition and hot lunch programs using Online Giving. They also set up funds to allow parents to pay for various athletic events. These payments made up more than half of the total payments processed online.

According to the church officials, there are two distinct advantages in using Online Giving for processing payments for various activities in addition to weekly offertory:

1. Parishioners do not have to write checks for payment, nor does the church have to process them manually. The bank has now started charging the church to process checks, so fewer checks means lower cost to the church.
2. As parents make payments to the school or for athletic activities through Online Giving, they realize how easy it is and they have now started using it for their weekly offertory. Those giving online do not miss the weekly offertory when they set up their gift with the recurring weekly option. The yearly offering for a family giving online will increase as much as 30% (52 weeks of online giving vs. 40 weeks of checks when the family attends the Sunday Mass).

Many parishioners have commented that the only checks they wrote in the past were to the church. They like the convenience of giving electronically and the church stands to benefit too as its weekly collections go up significantly. This is a true win-win situation.